1. Processing times
Orders are normally processed within 1–2 business days, excluding weekends and holidays. We send an order confirmation followed by a shipping confirmation after dispatch.
2. Rates and estimates
Available delivery methods, charges, and free-shipping offers are shown at checkout for your address. Optional package protection may be offered at checkout.
3. Delivery times
Delivery depends on location, carrier, and service selected. Carrier delays, weather, and high-volume periods may affect estimates.
4. Shipping locations
We currently ship within the United States. Any location restrictions are shown at checkout.
5. Tracking
Your shipping confirmation includes tracking information. Tracking may take up to 24 hours to activate after the carrier receives the package.
6. Lost or stolen packages
A carrier’s delivered scan is considered proof of delivery. For a package lost before delivery confirmation, contact the carrier to begin an investigation. If you purchased shipping protection, contact us for help with an eligible claim.
7. Incorrect addresses
You are responsible for the address entered at checkout. Email [email protected] immediately if it needs correction. We cannot guarantee changes after processing begins.
8. Returns
See our Refund Policy for eligibility and instructions.